Shipping & Returns
Shipping
Roc Cloudy will ship by the least expensive route and carrier to all points. If the Customer chooses a route with a higher charge than the route of Roc Cloudy’s choice for shipment, Roc Cloudy will charge the difference to the Customer.
Returns, Cancellations and Claims
The Customer shall not return any Goods to Roc Cloudy without obtaining prior authorisation (RA no) from Roc Cloudy. No returns will be accepted unless a copy of the relevant invoice is enclosed with the returned Goods. A list of the Goods returned including product descriptions, quantity, date of return and the Customer’s name and address must also be enclosed. Freight charges must be paid by the Customer. All Goods must be returned in the original packaging and the Customer shall be responsible for all damage incurred during return shipment. A credit note will be issued by Roc Cloudy only after Goods returned are either collected by Roc Cloudy’s authorised representative or agent or returned to it by the Customer as set out above. The Customer shall not deduct the amount of any anticipated credit from any payment due to Roc Cloudy prior to the receipt of a credit note.
All Goods returned must be of merchantable and reasonable quality such that the Goods are complete in their original packaging, not shop-soiled, are not price ticketed and are still listed in the current price list. If Roc Cloudy accepts the return of any Goods that have been ordered, Roc Cloudy may charge the Customer thirty percent (30%) of the invoice price as a handling fee with freight costs and risk remaining the responsibility of the Customer.
No cancellations or partial cancellation of an order by the Customer shall be accepted by Roc Cloudy unless it has consented in writing to such cancellation or partial cancellation and unless a cancellation charge has been paid which, as determined by Roc Cloudy, will indemnify Roc Cloudy against all loss, without limitation. Cancellation will not be accepted on goods that are not regular stock which are in the process of manufacture or ready for shipment.
All complaints, claims, or notification of lost Goods, incomplete Goods, Goods damaged in transit or Goods that do not comply with the Customer’s purchase order must be submitted by the Customer to Roc Cloudy in writing within seven (7) business days of the date of the invoice rendered for the supply of the Goods. Otherwise, the Customer shall be deemed to have accepted the Goods and shall not refuse to pay for the Goods on the basis that they were lost, incomplete, damaged in transit, or do not comply with the Customer’s purchase order.
GST
We are required by law to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all GST, or other taxes, on orders shipped to any other state or country.